So you want to be a manager or currently hold that position but want to know what it takes to be good at your job. In this post we’ll highlight 10 qualities you need to know to embody to be a good people manager.
These characteristics are essential for the well-being of your team and for the company as a whole. Whether you are managing a small team or heading up a whole department, the right qualities will make all the difference.
Good managers are just people trying to establish trust within their teams, motivate employees to perform at their best and create a vision that people can believe in and support.
Whether you are new to management or a veteran, these traits are good to be mindful off.
1. Effective Communicator
Communication is an important trait of all good leaders. A good people manager needs to be able to effectively communicate with their team and other stakeholders. You need to be able to clearly get your point across and ensure the person on the other end understands. Whether you are speaking to people on a one-to-one basis or to a larger group, they need to know what is expected of them.
2. Handle Pressure Well
As a manager, you will be responsible for getting the best out of your team in order to deliver against business objectives. There will be time when there is pressure from the business to deliver more with fewer resources and usually within tight deadlines. You need to be able to absorb the pressure and create a plan to help your team deliver. You need to protect your team and ensure that you don’t pass the pressure to them. Push back on stakeholder requests where necessary and put in a process to reduce last minute, urgent and ad-hoc requests.
3. Creates a Culture of Trust and Openness
Creating an environment where employees feel safe is key to their productivity and happiness at work. Staff need to know that they can always come to you with challenging work issues and it will be handled with care. Employees need to know that mistakes are not punished and people are not blamed. Discussing mistakes, challenges and looking for resolutions as a team will foster trust and a willingness to open up when things go wrong.
4. Open to New Ideas
As a manager, you need to be agile and receptive to new ideas that can help your business solve problems in an effective way. Ideas from your team should be embraced. They need to be given the freedom to fail fast and find new creative solutions to existing problems.
5. Recognise Employees
Showing your team the recognition for their work improves individual and team morale. If an employee has gone above and beyond the call of duty, showing your appreciation sends a positive message. Recognising them before senior stakeholders and highlighting their contribution to the business objectives shows you are not taking credit for their effort.
6. Effective Listener
As a people manager, you need to be able to effectively listen and understand your team. This can be in the form of listening to new ideas, personal challenges or career aspirations. You need to be able to absorb the information. Let them know you have understood and provide the support needed. Alternatively, you can recommend someone who can help.
7. Performance and Results Driven
Getting the best out of your team to meet business goals is the key to being a good manager. You need to ensure there are clear guidelines for your team to follow. Performance benchmarks should be set and all team members should play a part in helping deliver the results needed. Where results are below standard, work with the team to address issues and implement a plan to meet targets.
8. Care and Empathy
You are not a people manager without your employees so take care of them. Spend time getting to know them on a personal level. Work can sometimes be overwhelming and it’s good to know your manager has your back. Making provisions for those with child care issues and allowing for flexible working hours can alleviate a lot of worries your team might have.
Being decisive as a manager is a key attribute that sets the tone and direction of what needs to be done. You need to be comfortable making the touch decisions and bringing your team onboard to help reach that goal. A good manager should be able to communicate why certain decision are made and the impact it will have in the future.
Being a manager is challenging; having to deal with people issues and pressures from business stakeholders. You will have good days and bad days but you have to stay positive and believe that things will get better. You have to look into the future and visualise an ideal situation and put measures in place. If it’s a challenging employee, outline a set of objectives to help them improve. Agree on business progresses with stakeholders and set clear lead times and expectations of when work will be delivered. By so doing, you reduce unnecessary pressure on yourself and your team.
Being a people manager can be challenging but having these characteristics can make the job much easier. You don’t cultivate these qualities overnight, it takes time so learn on the job. You can ask your peers or team to give you feedback (anonymously if that helps) to help you develop.
The key is to improve on areas you are weak on and continuously improve in order to become an effective manager . In so doing, you’ll be able to add value to the team and the company as a whole.
Don’t forget, managers are just people…
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